Personal
information
If you are an individual, by using this website you
authorise Helia travel agency and our agents to collect information
about you and hold it at Helia travel agency head office. We will use
this information for statistical analysis, to provide services to you,
for marketing, for private development and for research purposes.
Personal information about you may be used to enable Helia travel
agency, our agents and third parties selected by Helia travel agency,
to access, maintain, investigate or market products or services. You
may request access to and correction of your personal information.
Requests must be in writing which includes by e-mail. Helia travel
agency may charge a fee for the reasonable costs incurred in
responding to these requests, but will disclose the costs to you
before those costs are incurred.
Accommodations
Each tour price is per person, generally based on double bedroom
occupancy. In some locations participants may occupy larger
rooms/suites/apartments for more than two persons. Participants
signing up individually, if they wish so, will be assigned roommates
of the same sex. In most tours there is a limited number of
single-occupancy rooms available, for those paying the extra
supplement. Singles
supplement will only be charged for those requiring single-occupancy
rooms. Daily breakfast will be provided at the hotels. Dinner will be
provided at the standard restaurant, beverages will be provided by the
clients.
Prices
Prices are presented in Euros (€). Prices are guaranteed independently
of exchange rates variations. Our prices include only what is listed
on included and do not include airfares or other transportation costs
to and from Slovenia.
Reservations
and
Deposit
To keep our tours a top-quality experience we recommend you reserve
early to avoid disappointment. To reserve a tour of 8 or more days, a
deposit of 30% of the final sum must be paid. We accept major credit
cards over the phone, fax or email. Details are to be send with the
Registration Form, which in all cases, must be signed and faxed or
mailed to Helia travel agency.
Final Payment
Final Payment is due 60 days before the tour begins, we
prefer to be paid credit card or bank payment order to Helia travel
agency. If we do not receive a Final Payment in the designated period,
we assume your booked is cancelled.
Cancellation and
Refund Policy
If you cancel your booking 60 or more days before the tour
begins you will be refunded the paid deposit less a Cancellation Fee
of €100 (approx. US$90). After this dates there will not be deposit
refund. Refunds on total price paid will be of 60% for cancellations
received within 40 to 59 days before tour begins, and 40% for
Cancellations received within 15 to 39 days before tour begins. There
will not be Refunds for Cancellations received within 14 days of tour
begin.
Cancellations must be made in writing; the date received in Helia
travel agency office applies for Refund Policies.
Participants
Helia travel agency reserves the right to refuse
participation prior to or during a trip to any individual whose
behaviour and/or attitude interfere with general enjoyment and
well-being of other tour members and if anyone, participant or Helia
travel agency staff, is endangered by this individual. In case any of
the above mentioned happens Helia travel agency will not be liable to
refund or pay any compensations as such. In no case Helia travel agency
is not liable to refund for unused services.
Rights of a
travel agent
Helia travel agency reserves the right to change
itineraries or tour arrangements if necessary or by what is known as
"force majeure". In the case of a Tour Cancellation by Helia travel
agency, registered participants will be refunded in total amounts paid
to Helia travel agency which is not liable for any payments or
compensations due to additional expenses such as non-refundable
Advance Purchase airline tickets.
Bicycles and
Equipment
Our bicycles are of quality up to international standards,
produced by renowned makers, Hybrid Bikes of 21-speed. Hybrid Bikes
have a rear rack, side panniers and lock. On a Helia travel agency
tour a participant is liable for using the bike, damage other than the
normal wear & tear, and in case of theft. Additional extra insurance
may be arranged, covering theft and mayor breakdown.
For comfort and safety regulations you must wear a helmet, up to
international standards of safety, at all times when riding a bike.
Helia travel agency has no responsibility for clients' own bikes.
Baggage
Two pieces of baggage not exceeding 20 kgs (44 lbs) per
person is allowed. Any loss or damage to baggage (or) belonging are
not responsible to the company. However, the company will assist for
claims.
Insurance
Helia travel agency is fully insured according to the law
for its activity, third part liability, work accidents for staff, and
car passengers on our vehicles. We recommend all participants to
ensure your Travel Insurance has adequate coverage for Cancellation
and Refund, Luggage, Medical Expenses and Repatriation, Death and
Permanent Disability.
Image Use
Helia travel agency reserves the right to use without
charges any photographs or images of any kind from participants for
bona fide promoting and marketing purposes.
Law
This terms and conditions may only be waived by a manager
of Helia travel agency in writing. When you sign the Registration Form
you agree to accept all this conditions, and when we accept your
reservation we agree to carry out our obligations to you as defined in
this document and other information provided to you.
Unforeseeable
circumstances and responsibility
You must accept for participation in a Helia travel agency
tour that it is necessary the normal flexibility of an adventure
outdoor activity and acknowledge that delays and alterations and their
results are possible. Neither Helia travel agency nor any person
assisting is responsible for any loss, injury, damage, accident, delay
or irregularities sustained by the clients including those occurred
outside the tour programs. The company does not accept responsibility
for losses or expenses due to delay or changes in other services,
accident, sickness, weather, strikes, war and other causes of
unforeseen circumstances.
Internet service
and use of web site
Use of this website, booking request and the contract
between participant and Helia travel agency is subject to the law of
Slovenia, and you irrevocably submit to the exclusive jurisdiction of
the courts of Slovenia. If you are not located in Slovenia, we will
not be liable for any breach of any foreign legislation, code or
directive as a result of you using the services offered by us, or
purchasing any of the travel-related products or services of third
party suppliers made available through this website.