Personal car transfers are available, from Ljubljana Airport to your destination hotel and v.v.
All prices are quoted per person, one way, two people sharing.

TRANSFER Preis in €
Ljubljana  AP  - Bled  30
Ljubljana city - Bled  35
Ljubljana AP - Radovljica  30
Ljubljana city – Radovljica  35
Ljubljana AP – Podkoren  50
Ljubljana city – Podkoren  60
Ljubljana AP - Ljubljana  15
Ljubljana AP - Postojna  45
Piran – Ljubljana city  55
Ljubljana city / AP – Jezersko  45
Ljubljana city – Trst city  50
Trieste City - Trieste AP  55
Trieste City - Postojna  45
Bovec – Ljubljana AP  75
Bovec - Ljubljana City  85
Bohinj – Podkoren  45
Bohinj – Ljubljana city  60
Bohinj – Ljubljana AP  55
Bohinj – Jezersko  45
Klagenfurt - Podkoren  65
Klagenfurt – Bled  65

These conditions are valid from 7.6.2018

Conclusion of the Travel Agreement

By registering, the customer undertakes to enter into a travel agreement with Helia Travel Agency Ltd (hereinafter referred to as Helia Travel Agency). Registration shall take place in writing on the form designated for this purpose. A telephonic, oral or other form of registration with us or one of our partner agencies shall be equally binding. Registration shall be carried out by the registering party for all co-named participants. The registering party firmly agrees to these conditions of travel, including on behalf of and for the co-named participants. The agreement shall come into being upon acceptance by Helia Travel Agency or its partner agencies upon sending the booking confirmation. Subsidiary agreements and amendments to the concluded travel agreement shall require our written confirmation.

Accommodation

Each tour price is per person, generally based on double bedroom occupancy (two persons sharing). In some locations participants may occupy larger rooms/suites/apartments for more than two persons. Participants signing up individually, if they wish so, will be assigned roommates of the same sex. In most tours there are a limited number of single-occupancy rooms available for those paying the extra supplement. Singles supplement will only be charged for those requiring single-occupancy rooms. Daily breakfast will be provided at the hotels. If booked extra, dinner will be provided at a standard restaurant. Clients will pay for their own beverages.

Prices

Prices are presented in Euros (€). Prices are guaranteed independently of exchange rate variations. Our prices include only what is listed in programmes and do not include airfares or other transportation costs to and from Slovenia.

Reservations and Deposit

Filling in and sending the online booking form or providing the relevant data via electronic message, fax or telephone to Helia Travel Agency is a conclusion of a binging travel arrangement. Within 8 days a deposit of 30% of final amount must be paid. Payment can be made: by credit card (Mastercard / Eurocard, Visa or American Express) or bank draft.  We accept major credit cards over the phone, fax or email.

Final Payment

Final payment is due 14 days before the tour begins. If paying by credit card, this amount will be automatically deducted.

Cancellation and Refund Policy

If you cancel your booking the following cancellation scale applies:
- up to 56 days prior to holiday start date - 20% of total holiday cost
- 35 to 55 days prior to holiday start date - 40% of total holiday cost
- 28 to 35 days prior to holiday start date - 70% of total holiday cost
- 1 to 27 days prior to holiday start date - 90% of total holiday cost
- no show on arrival day or interruption of your tour - 100 % costs
Cancellations must be made in writing; the date it's received in the Helia Travel Agency office, is the date that applies for refund policies.

Participants

Helia Travel Agency reserves the right to refuse participation prior to or during a trip to any individual whose behaviour and/or attitude interfere with the general enjoyment and well-being of other tour members and if anyone, participant or Helia Travel Agency staff, is endangered by this individual. In case any of the above mentioned happens Helia Travel Agency will not be liable to refund or pay any compensations as such. In no case is Helia Travel Agency liable to refund for unused services.

Rights of the Travel agent

Helia Travel Agency reserves the right to change itineraries or tour arrangements if necessary or by what is known as "force majeure". In the case of a tour cancellation by Helia Travel Agency, registered participants will be refunded in total amounts paid to Helia Travel Agency which is not liable for any payments or compensation due to additional expenses such as non-refundable advance purchase airline tickets.

Baggage

One piece of baggage not exceeding 20 kgs (44 lbs) per person is allowed. The company is not responsible for any loss or damage to baggage (or) belonging. However, the company will assist with any claims made.

Insurance

Helia Travel Agency is fully insured according to the law for its activity, third part liability, work accidents for staff, and car passengers in our vehicles. We recommend all participants ensure your Travel Insurance has adequate coverage for cancellation and refund, luggage, medical expenses and repatriation, death and permanent disability.

Image Use

Helia Travel Agency reserves the right to use without charge any photographs or images of any kind of participants for bona fide promoting and marketing purposes.

Law

These terms and conditions may only be waived by a manager of Helia Travel Agency in writing. When you sign the registration form you agree to accept all these conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.

Unforeseeable circumstances and responsibility

You must accept, for participation in a Helia Travel Agency tour, that the normal flexibility of an adventure outdoor activity is necessary, and acknowledge that delays and alterations and their results are possible. Neither Helia Travel Agency nor any person assisting is responsible for any loss, injury, damage, accident, delay or irregularities sustained by the clients including those occurred outside the tour programs. The company does not accept responsibility for losses or expenses due to delay or changes in other services, accident, sickness, weather, strikes, war and other unforeseen circumstances.

Internet service and use of web site

Use of this website, booking request and the contract between participant and Helia Travel Agency is subject to the laws of Slovenia, and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result of you using the services offered by us, or purchasing any of the travel-related products or services of third party suppliers made available through this website.

Here's a list of the most common questions we usually get from visitors, along with the information you need to answer these queries.

What do your trips include?

All self-guided (independent) trips include hotel accommodation, luggage transfer, documentation, tourist information materials and a welcome briefing from our representative upon your arrival in Slovenia. Some tours have extras such as entrance fees to cultural sights that are part of the trip's itinerary. Group trips also include our local tour guide who walks with the group.

How do you grade the walks?

We mark gradation with a star full 15 symbol. A walk of star full 15 is a relaxed walking experience with ample time to appreciate attractions along the route. Generally on low level paths which are well maintained, the perfect choice for those with little or no previous experience of walking holidays. star full 15star full 15 Daily distances increase on some days and the terrain may be rugged underfoot with some hills but not too strenuous. Perfect for those with a relatively good level of fitness. star full 15star full 15star full 15 More challenging with some long walking days and often a longer trip duration. Tough underfoot in places with changing terrain, some prolonged climbs and steep hills, these walks are designed for experienced walkers looking for a challenge. star full 15star full 15star full 15star full 15 Long walking days and challenging ascents / descents, these walks may require navigation and / or mountaineering skills. A good level of fitness and experience is required as the terrain can be rough and exposed in places.

How do I find my way around?

Easily. During our welcome meeting you will be given a road-book (description of the trip in picture & text form) and a set of maps to approx 1:50.000 scale. For some walks, gps tracks are available.

Are single rooms available on all tours?

Yes, however there is a small supplement. There is no minimum number of participants requirement, we will be happy to welcome you as a solo traveller too.

How about medical insurance?

Medical insurance should be arranged in your country before departure. Health service is very well organized in Slovenia, but as a foreign citizen you need to pay for their services.

Are support vehicles available and how is luggage transported?

There are no support vehicles on self-guided or group tours. However, should the need occur, all clients are given emergency telephone numbers for our office. We are reachable almost 24 hour daily.

As tours are conceived as self-guided trips, your luggage is transported via pre-arranged transportation with your hotel. You leave your baggage at the hotel reception by 9 AM and it will be delivered to the next hotel by 5 PM the same day.

What else should we bring?

Your travel documentation includes a suggested packing list. The final decision is yours, though. As this is a walking holiday, it is easier to travel with as few bags as possible. Ask our staff for help coordinating your whole trip.

Which meals are included? Is it advisable to book half-board (breakfast and dinner)?

Usually our trips are based on bed & breakfast accommodation. This includes self-service breakfast only. Dinners are available for a supplement, sometimes in your hotel or a typical restaurant close to your accommodation. You can expect Central European cuisine, with local specialities. In the case of special dietary needs please let us know in advance. Beverages are not included with meals. The road-books include addresses of alternative places where you can eat if you don't book half-board in the place where you sleep.

How will I get to the starting point of the tour?

Slovenia is easily reachable by planes, trains or international buses. Participants from outside Europe may need to "connect" in one of the major Central European cities. We are happy to give you information on connecting flights or direct railway connections to Slovenia. For more info, please go here.

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     Travel Agency LTD

Trubarjeva 8  SI-4260  Bled  Slovenia

Telephone: +386 4 57 65 600
Fax: +386 4 57 65 601
Cell Phone: +386 31 544 544

Skype: helia.travel.agency

e-mail to: info@helia.si

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