Terms And Conditions
Here you will find our standard booking Terms and conditions. However, for current COVID related booking conditions amendments, policy and updates, please visit our 2022 Travel With Confidence page.
These conditions are valid from 1.4.2021
Conclusion of the Travel Agreement
By registering, the customer undertakes to enter into a travel agreement with Helia Travel Agency Ltd (hereinafter referred to as Helia Travel Agency). Registration shall take place in writing on the form designated for this purpose. A telephonic, oral or other form of registration with us or one of our partner agencies shall be equally binding. Registration shall be carried out by the registering party for all co-named participants. The registering party firmly agrees to these conditions of travel, including on behalf of and for the co-named participants. The agreement shall come into being upon acceptance by Helia Travel Agency or its partner agencies upon sending the booking confirmation. Subsidiary agreements and amendments to the concluded travel agreement shall require our written confirmation.
Each tour price is per person, generally based on double bedroom occupancy (two persons sharing). In some locations participants may occupy larger rooms/suites/apartments for more than two persons. Participants signing up individually, if they wish so, will be assigned roommates of the same sex. In most tours there are a limited number of single-occupancy rooms available for those paying the extra supplement. Singles supplement will only be charged for those requiring single-occupancy rooms. Daily breakfast will be provided at the hotels.
Prices are presented in Euros (€). Prices are guaranteed independently of exchange rate variations. Our prices include only what is listed in programs and do not include airfares or other transportation costs to and from Slovenia.
Reservations and Deposit
Filling in and sending the online booking form or providing the relevant data via electronic message, fax or telephone to Helia Travel Agency is a conclusion of a binding travel arrangement. Within 8 days a deposit of 10% of final amount must be paid. Payment can be made: by credit card (Mastercard / Eurocard or Visa ) or bank draft. We accept credit cards over the phone, fax or email.
Final payment is due 28 days before the tour begins. If paying by credit card, this amount will be automatically deducted.
Cancellation and Refund Policy
If you cancel your booking the following cancellation scale applies:
- 27 to 21 day prior to holiday start date - 20% of total holiday cost
- 20 to 14 days prior to holiday start date - 40% of total holiday cost
- 13 to 7 days prior to holiday start date - 70% of total holiday cost
- 6 to 1 days / day prior to holiday start date - 90% of total holiday cost
- no show on arrival day or interruption of your tour - 100% costs
Cancellations must be made in writing; the date it's received in the Helia Travel Agency office, is the date that applies for refund policies.
Helia Travel Agency reserves the right to refuse participation prior to or during a trip to any individual whose behavior and/or attitude interferes with the general enjoyment and well-being of other tour members and if anyone, participant or Helia Travel Agency staff, is endangered by this individual. In case any of the above mentioned happens Helia Travel Agency will not be liable to refund or pay any compensations as such. In no case is Helia Travel Agency liable to refund for unused services.
Rights of the Travel agent
Helia Travel Agency reserves the right to change itineraries or tour arrangements if necessary or by what is known as "force majeure". In the case of a tour cancellation by Helia Travel Agency, registered participants will be refunded in total amounts paid to Helia Travel Agency which is not liable for any payments or compensation due to additional expenses such as non-refundable advance purchase airline tickets.
One piece of baggage not exceeding 20 kgs (44 lbs) per person is allowed. The company is not responsible for any loss or damage to baggage (or) belongings. However, the company will assist with any claims made.
Helia Travel Agency is fully insured according to the law for its activity, third part liability, work accidents for staff, and car passengers in our vehicles. We recommend all participants ensure your Travel Insurance has adequate coverage for cancellation and refund, luggage, medical expenses and repatriation, death and permanent disability.
Helia Travel Agency reserves the right to use without charge any photographs or images of any kind of participants for bona-fide promoting and marketing purposes.
These terms and conditions may only be waived by a manager of Helia Travel Agency in writing. When you sign the registration form you agree to accept all these conditions, and when we accept your reservation we agree to carry out our obligations to you as defined in this document and other information provided to you.
Unforeseeable circumstances and responsibility
You must accept, for participation in a Helia Travel Agency tour, that the normal flexibility of an adventure outdoor activity is necessary, and acknowledge that delays and alterations and their results are possible. Neither Helia Travel Agency nor any person assisting is responsible for any loss, injury, damage, accident, delay or irregularities sustained by the clients including those occurred outside the tour programs. The company does not accept responsibility for losses or expenses due to delay or changes in other services, accident, sickness, weather, strikes, war and other unforeseen circumstances.
Internet service and use of web site
Use of this website, booking request and the contract between participant and Helia Travel Agency is subject to the laws of Slovenia, and you irrevocably submit to the exclusive jurisdiction of the courts of Slovenia. If you are not located in Slovenia, we will not be liable for any breach of any foreign legislation, code or directive as a result of you using the services offered by us, or purchasing any of the travel-related products or services of third party suppliers made available through this website.