Travel Documents (FAQ Guibo)

Once full payment is received, Helia will issue a final booking confirmation containing the following in electronic form:

• Travel itinerary (hotels and transfers)
• Hotel vouchers
• Pre-trip information
• Bike rental confirmation (if applicable)
• Participant Disclaimer and Waiver of Liability
• Detailed trip description, route maps, and documentation via the GUIBO application

GUIBO is electronic GUIde BOok in form of a smart phone application.

Guibo is an innovative electronic guidebook specifically developed for use on mobile devices. It’s designed to enhance the experience of travelers, offering detailed, interactive, and user-friendly navigation and information about their travel itinerary. The app is available for download from both the Apple App Store and Google Play Store, making it accessible to a wide range of users with different smartphones.

To begin using Guibo, travelers need to download the app from their respective app stores. After installation, the app requires two key pieces of information for activation: the Operator ID, which is “AAW” for all users, and a personal booking number. This booking number is unique to each traveler and can be found in the email containing the digital documents related to their tour. The app restricts access to one device per adult person, although additional devices can be accommodated upon request and at supplement of 15 EUR.

Once activated, Guibo serves as a comprehensive guide, displaying detailed routes, points of interest (POI), and day-to-day navigation instructions for the duration of the tour. The app is structured to guide travelers through each day of their journey, offering insights into the route length, significant landmarks, and other relevant information.

While Guibo is designed to be user-friendly, travelers might encounter some common issues:

• If there are problems downloading the guidebook, check the language settings on the phone. Setting the language to English or German often resolves these issues.
• Location Tracking: If Guibo is not showing the correct location, users should verify that they have allowed the app to track their location in the phone settings.
• App Malfunction: In case Guibo stops working, the recommended approach is to close and reopen the app. Sometimes, other open apps can interfere with its functionality, so closing unnecessary apps can help.
• Data Usage: A significant advantage of Guibo is that it doesn’t require a data connection to function after the guidebook has been downloaded. This feature is particularly useful for international travelers who might not have a local data plan.

To ensure a hassle-free experience with Guibo, it is advisable to carry a power bank, as navigation apps tend to consume considerable battery power. A solar-powered power bank is an eco-friendly option. For those on cycling tours, bringing a mobile holder for their device can significantly enhance the convenience of using the app while on the move.

In accordance with responsible tourism principles, we are actively moving toward a paperless approach for trip documentation. However, if you prefer not to use an electronic guidebook, we offer a printed set of tour descriptions and maps for a minimal additional fee.